Support

Effective 15 July 2026

We want Ahtires to feel effortless. If something is not working or you just have a question, we are a short email away and we reply to every message.

Get in touch

Email hi@ah.tires. Tell us what happened and, if it helps, what device you are on. We aim to reply within two business days.

Common questions

• How do credits work? Adding a piece and rendering a try on each use credits. You get a free allowance every month that refreshes on the first, and you can buy a credit pack any time. Purchased credits never expire.
• My try on looks off. Try on images are AI previews. A clear, well lit fitting photo taken straight on gives the best result. You can update your fitting photo any time in Settings.
• Is my closet private? Yes. Everything is private by default. Nothing is shared unless you choose to share it.
• How do I delete my account? Open Settings, choose Manage account, then Delete account. This permanently removes everything stored for you.
• I did not get my confirmation email. Check your spam folder. If it still has not arrived after a few minutes, email us and we will confirm your account manually.

Account and privacy

To request a copy of your data, correct it, or have it deleted, email us from the address on your account. See our Privacy policy for the full detail.

Questions? Write to us at hi@ah.tires. We read everything.
See also: Privacy policy · Terms of use · Support